The Genius at Heartbreak Hotel

This lady walked in right before my break and said:
"Can you find me a book? Its cover is red."
And I asked her politely if she knew the title,
but she shook her head: "No, but it's about a tower, maybe Eiffel."
I mentally sighed and went: "Well, do you know the author?"
and she blinked and replied, "Personally? I think not, sir!"
And I laughed a short laugh and said, "No, I meant his name,"
and she said, "Oh! Well I dunno, but he looks like John Wayne!"
I clenched my teeth and said, "I need more info or I can't check my selection."
She said, "Well, can't you find it via recollection?
"I know it's popular and I know it's good,
and the author was on Oprah, so if you don't know this book, you should!"
And I explained that "I'm sorry, but unless you can remember more,
there's no way I can check every red book by a Wayne look-a-like in the store."
But she cried, "Wait, I got it! The book is kinda thick,
and the title sounds like Backbreaking Jobs That Make Smart Kids Sick!"
I blinked and asked, "Is A Heartbreaking Work of Staggering Genius the one?"
and she yelled, "Of course, that's what I meant all along, my son!"
So concealing a sigh of relief I pointed at the display,
saying: "Well, as you can see, we have many copies of that today.
"It's not red, there's no Eiffel, and the author's cuter than Wayne,
but if that's the right title, then it's what you want all the same."
And she thanked me politely, but as I turned to leave,
she shouted, "Wait, I'm not done!" and grabbed me by my sleeve.
"I want to order two hundred copies of that Genius at Heartbreak Hotel,
and I want you to gift wrap and ship them to a prison as well."
And so I calmly paged for a manager to see me at register four,
and when he came I said: "Daniel, this lady wants to talk to you," and I ran out the nearest door.

Autobiographical Fun
Ganymede's Library
Ganymede's Palace